Refund and Returns Policy
1. Returns and Exchanges
Timeframe: Returns or exchanges are accepted within 7 days from the date of delivery.
Reverse Shipment Fee: A fee of up to ₹100 per item may be deducted as per our Fair Usage Policy.
Return Pickup Attempts:
Return pickups will be attempted within 24–48 hours from the date of the request.
A maximum of three pickup attempts will be made.
Service Availability: Reverse pickup is subject to service availability in your area.
2. Refund Process
For COD Orders
Refunds will be processed to your Snitch Wallet within 1-2 working days after the return pickup is completed.
For Prepaid Orders
Refunds will be credited to your original payment method within 1–2 working days after the return pickup is completed.
Note: COD payments will be refunded to the wallet, which can be used on future purchases.
Reward points, store credits & shipping charges (If any) are non-refundable.
3. Conditions for Returns
Items must be in their original condition with intact tags.
Products that are visibly used, worn, or returned in poor condition will not qualify for a refund.
4. Non Returnable Items / Exclusions
To maintain hygiene standards, returns are not accepted for the following product categories:
Accessories
Sunglasses
Perfumes
Masks
Innerwear (boxers, briefs, trunks)
Note: STREAXSTONE reserves the right to update the product categories excluded from this policy without prior notice.
5. Refunds for Free Product Deals
Orders placed during promotional offers like BOGO (Buy 1 Get 1 Free) or other similar deals that include free products are not eligible for returns or exchanges.
6. Self-Shipping for Returns
If reverse pickup services are unavailable in your area, you’ll need to ship the product(s) to the following address:
STREAXSTONE WAREHOUSE
NO.11-1-738/1, Raju Gari Street, Porumamilla Road, Badvel,
Y.S.R Kadapa,Andhra Pradesh 516227
Shipping Instructions
Pack the items securely to prevent loss or damage during transit.
Include your Order ID and registered mobile number on the package.
Ensure all items are in unused condition with tags and packaging intact.
Reimbursement
For prepaid orders, the full amount plus ₹100 (towards courier charges) will be refunded to your bank account.
For COD orders, the refund will be credited to your UPI or bank transfer after successful validations.
Note: Avoid using The Professional Couriers, as we do not accept shipments from them. We recommend Speed Post for reliable service.
7. Terms and Conditions
The customer is responsible for providing accurate bank account details for refunds. STREAXSTONE is not liable for errors in the provided details.
If you’ve received a delivery confirmation but haven’t received the package, report it within 24 hours.
8. Reporting Damages
If the product does not meet standards at delivery, notify us within 1 day via:
a. WhatsApp: +91 6304250128
Upon receiving the returned product, our team will inspect it and notify you about the refund eligibility. Refunds are processed within 30 working days from confirmation.
For further assistance, feel free to contact us on WhatsApp – we’re happy to help!
INTRODUCTION AND OVERVIEW OF STREAXSTONE:
This policy applies to all the STREAXSTONE platforms (the “Site” or “Web Site” or “Us” or “We” or “Social Media Platforms”), which is operated and owned by Streaxstone. It is STREAXSTONE’s policy to comply with general laws for protecting user information and bank details shared for the purpose of availing STREAXSTONE services. This regulates the processing of information relating to you and grants you various rights in respect of your personal data.
Any Images, Data or Files Uploaded on the website must not be used without the consent of the authorized personnel of the brand.
The Web Site contains links to other websites over which we have no control. STREAXSTONE is not responsible for the privacy policies or practices of other web sites to which you choose to link from snitch.co.in. We encourage you to review the privacy policies of those other web sites so you can understand how they collect, use and share your information.